Overview
We are excited to introduce an enhancement to Capacity CoDriver’s escalation workflow. This update uses advanced prompts to analyze incoming emails and filter out messages where the carrier does not require a follow-up message from the CoDriver bot. The broker doesn’t need to intervene in the inquiry manually.
Key Benefits:
Reduced Email Clutter: Automatically filters out emails that don't require a response, allowing you to focus on important communications.
Increased Efficiency: Minimizes unnecessary escalations and follow-ups, saving time and improving workflow.
This enhancement to Capacity CoDriver's escalation workflow will significantly improve email management, reduce unnecessary workload, and enhance the quality of interactions with carriers by eliminating superfluous messages.