We’ve added new capabilities to CoDriver Voice to improve carrier recognition, give CoDriver better context from metadata, and make conversations smoother overall.
What’s New?
MC/DOT Recognition at Greeting: CoDriver Voice now identifies carriers by MC/DOT number during the initial greeting. This improves accuracy upfront so carriers can be matched more reliably.
Metadata Awareness: CoDriver now has access to metadata from your TMS. While it won’t proactively announce requirements, it can answer simple carrier questions using this context. If CoDriver doesn’t know the answer, the call will escalate as usual.
General Enhancements: Various small improvements for a smoother call experience.
Why This Matters
These improvements make CoDriver Voice sound more professional and consistent. Calls feel more seamless to carriers, strengthening relationships and making your business easier to work with.
If you have questions about CoDriver Voice or these updates, please contact us at support@parade.ai.