CoDriver Voice now displays the phone number a call has been transferred to, giving brokers added clarity into how calls are routed and ensuring smoother follow-up if rep was disconnected.
What’s New?
Transfer Number Display: When a CoDriver Voice call is transferred, the specific phone number it was routed to will now be shown.
If the call was not transferred, you will see a "NOT TRANSFERRED" instead of seeing the phone number in the same field
Greater Transparency: Brokers can immediately see the exact transfer destination, improving visibility into call handling.
Seamless Experience: No workflow changes required—transfer numbers appear automatically in the call record.
Why This Matters
Improves visibility: Know exactly where a transferred call went without guessing.
Saves time: Makes it easier to follow up with the right person or team.
Adds accountability: Creates a clear trail for call routing decisions.
If you have questions or feedback, please contact us at support@parade.ai.