A major upgrade to carrier-broker phone interactions: clearer conversations, smarter routing, and more calls ending in the outcomes that get loads covered.
Rolling out automatically - nothing for you to do.
Results (A/B Tested)
We pressure-tested 2.0 on thousands of real-world calls in an apples-to-apples comparison, so you get better features and stability. CoDriver now generates 27% more quotes than the previous version by improving carrier and load confirmation.
Metric | % Change |
Confirmed carriers | +5% |
Confirmed loads | +14% |
Quotes captured | +27% |
What's New
Smarter Carrier Handling
Carrier memory - Repeat callers from recent calls are recognized immediately
No unknown transfers - Calls only transfer with confirmed, qualified carriers
Managed-carrier routing - (optional) Core carriers reach their manager immediately after identification, vastly improving the caller experience for your trusted carrier base
Clearer Load Details
Broker-style descriptions: origin → destination, equipment, "X picks, Y drops"
Equipment requirements shared early in natural, comprehensive phrasing to prevent late-stage surprises
Intermediate stop details included when fewer than 5 total stops
Display metadata pulled in more accurately
Better Quote Capture
Price asked once, at the right moment
Negotiation works even without preset prices
Final rate captured reliably, even if adjusted late in the call
Flexible Transfers
Direct or warm transfers based on your floor's workflow
Callbacks on covered loads route intelligently to the broker
What You'll Notice
Increased number of Quotes
Improve phraseology throughout conversation
Comprehensive load info that makes sense immediately
Returning callers recognized instantly
Cleaner, more complete quotes in your logs
Fewer dead-end calls
Configuration Options
Voice 2.0 can be tuned to your workflow:
Qualification only (no load search or quoting)
Can be configured for managed carriers only
Qualification + load search + quoting/negotiation
Contact your Parade success manager or Support to customize.
Why It Matters
More productive calls. Fewer dead ends. Outcomes your team can actually use.