We’ve added Carrier Manager Flow to CoDriver to improve how managed carriers are routed during CoDriver voice interactions. This update ensures that carriers with an assigned manager are directed to the right internal owner instead of going through standard CoDriver flows.
What’s New
Direct routing for managed carriers
When a carrier is marked as managed, CoDriver will bypass standard load discovery, quoting, and negotiation steps.
The carrier is routed directly to their assigned Carrier Manager, ensuring faster, more relevant handling and preserving relationship-driven workflows.
Improved fallback behavior during qualification
During the qualification step, managed carriers are routed to their assigned Carrier Manager.
This prevents managed carriers from being treated like unknown or unowned carriers and ensures continuity in how high-value relationships are handled.
Transfer visibility
Transfers are tracked so teams can see whether a call was successfully transferred, held, or not transferred. This improves visibility and troubleshooting for managed-carrier routing.
Who This Is For
Customers using CoDriver with managed carriers
Brokerage teams that want relationship-first routing for in-network carriers
Teams operating carrier manager–owned workflows
Current Behavior
CoDriver transfers only occur when a carrier is qualified and has an assigned Carrier Manager with a valid phone number.
If no manager is assigned, or if the manager's contact information is missing or invalid, the carrier will follow standard CoDriver flows.
Carrier Manager routing relies on manager assignments on carrier profiles, so keeping this data up to date is critical.
Once enabled, CoDriver will automatically route qualified managed carriers directly to their assigned Carrier Managers during voice interactions. Contact your CSM to learn more!