The Smart Lanes Activity Feed provides carrier sales teams with a comprehensive view of all activities related to their Smart Lanes. This feature gives you real-time visibility into load activity, from load matching to booking and even any issues that arise. By offering a detailed log of events, the Activity Feed ensures transparency and simplifies the process of monitoring freight operations, helping teams manage their lanes efficiently.
This tool is designed to reduce the need for manual checks or frequent communication with support by offering a live, detailed look at the status of each Smart Lane. Whether you are tracking a load’s progress or troubleshooting issues, the Activity Feed is essential for maintaining smooth and efficient operations.
Benefits Of Using Activity Feed
Real-Time Insights: Stay informed of Smart Lane activities as they happen, ensuring timely responses to issues or changes.
Increased Confidence: Know your lanes are functioning smoothly without needing to contact support.
Detailed Event Tracking: Monitor every key step in the process, from load matching to booking and failure modes.
Early Issue Detection: Quickly identify and resolve any problems that could disrupt operations.
Enhanced Carrier Engagement: Track load activities and ensure carriers are performing as expected.
What Does Activity Feed Show?
Load Matching: Indicates when a load matches a Smart Lane and activates.
Auto Assign Triggered: Shows when a load is automatically assigned to a carrier.
Load Booked: Confirms when a load has been successfully booked by a carrier.
Failure Notifications: Alerts you to any problems, such as failed auto-assignments or incomplete bookings.
Real-Time Updates: Provides immediate insights into current Smart Lane activities, allowing for prompt responses.
How to Set Up the Smart Lanes Activity Feed
Navigate to the Smart Lanes tab on your dashboard.
Select the lane you want to monitor from the My Lanes section.
Scroll down to the Load Activity tab to view real-time updates.
Review load events in the Event column. Loads requiring attention will be highlighted in red.
Track and resolve issues as they occur using the detailed event log.
FAQ
What events can I track in the Activity Feed?
You can track load matching, auto-assign triggers, bookings, failure notifications, and real-time status updates.
How can the Activity Feed help reduce support requests?
By providing real-time updates and a detailed view of lane activities, the Activity Feed enables you to identify and resolve issues without needing to contact support, providing you more autonomy and ownership of your Smart Lanes setup and success.
What happens if there is an issue with a load in the Activity Feed?
If a load encounters an issue (e.g., auto-assign failure), it will be highlighted in red, allowing you to quickly address and resolve the problem.
Can I view activity for multiple Smart Lanes at once?
Each Smart Lane has its own dedicated activity feed. You can view activity for specific lanes by selecting them individually from your dashboard.
Will future updates include additional event tracking?
Yes, future enhancements to the Activity Feed will include more event tracking, such as when a Cascade starts or a Digital Offer is sent.