Product Knowledge
Access in-depth documentation on Parade's product features, including tools like CoDriver, designed to optimize freight brokerage operations.
97 articles
CoDriver
Explore how CoDriver automates carrier communication, manages escalations, and streamlines load management for freight brokers.
- CoDriver Escalation Types and Their ResolutionsLearn how to identify and resolve common CoDriver escalations, ensuring effective email handling and load management in your brokerage.
- CoDriver Overview: Streamlining Load Management with AutomationCoDriver automates carrier communication and inbox management, streamlining load inquiries for freight brokers and improving efficiency.
- CoDriver OutboundEmail carriers from the load details page to gauge interest in specific loads with CoDriver.
- CoDriver Email ForwardingForward carrier emails to CoDriver, automating responses and progressing conversations toward quotes.
- CoDriver Counter QuoteCounter in a single email thread - stay organized, no more lost emails or fragmented conversations.
- CoDriver Strict ModeWant to use CoDriver with stricter carrier validation rules? Read more on CoDriver's Strict Mode Feature below.
- CoDriver Conversation ExamplesThis article presents a few CoDriver Conversation examples
- How to use your Branding for your CoDriver email address.Learn how to customize your CoDriver email by setting up CoDriver Email Forwarding or a Group Distribution List.
- CoDriver VoiceThis article describes CoDriver Voice and its functionality
- Limited Quote Countering Functionality for CoDriver
- Disable Loadboard Tracking for CoDriver
- Bulk Manual Outbound - CoDriverThis article describes how to send messages in bulk using CoDriver's Manual Outbound functionality
- CoDriver Automatic Capture of Carrier CapacitiesCoDriver now helps capture carrier availability from quotes - turning every quote into an opportunity to grow your capacity network
- CoDriver After Hours – Automatically Handle Calls Outside Business HoursMake sure your reps can rest while CoDriver does the work for you.
- CoDriver Negotiation: AI‑Powered Email NegotiationsLearn how CoDriver’s AI-powered negotiator works around the clock to secure the best rates, protect your margins, and simplify your load management
Smart Lanes
Smart Lanes automates load booking with Cascades and Digital Offers, optimizing efficiency and strengthening carrier relationships.
- Introduction to Smart LanesWant to improve Carrier Reuse, Profitability, Cost Reduction, & more all at once? Take a peek!
- Retaining carriers with Digital OffersAutomatically send load offers to carriers with customizable prices, streamlining communication and reducing response times.
- Waterfall Tender loads with CascadeLearn how Cascade automates load offers, prioritizes carriers, and ensures efficient coverage with tiered pricing and seamless workflows.
- Automate Load Assignment with Cascade AutoAssignAutomate load assignment with AutoAssign to save time and secure reliable carriers for repeat freight, using real-time rate confirmation.
- Smart Lanes Activity Feed: Monitor and Manage Your Freight with EaseStay on top of Smart Lane activities in real-time with the Activity Feed, tracking key events and ensuring smooth freight operations.
- Committed Volume: Streamline Daily Load Allocation for CarriersEffectively manage carrier commitments with Cascade's Committed Volume feature, ensuring load consistency and operational efficiency.
- Interpreting Carrier ProfileHow to navigate the carrier profile to better utilize their capacity and gain insight into their business.
- Lanes & Trucks OverviewA quick overview of the Lanes & Trucks feature
- Carriers TabThe Carrier Tab in Parade streamlines carrier management by providing carrier insights, load history, and relationship tools
- Carrier LockCarrier Lock allows you to keep your manual carrier settings from being changed by system integrations until you choose to unlock them.
- Interpreting Carrier PermissionsThis article explains how to navigate the Carrier Profile and understand carrier permissions and their impact on viewing, quoting, and booking loads.
- Inviting a carrier contactInvite carriers to join their company's profile in Parade to access your Private Portal and have the permissions associated to the profile.
- Permitted or Disqualified StatusA carrier’s qualification status is fully determined by your brokerage’s custom configuration.
- Capacity Page - A centralized view of all your Capacity inside Parade.Leverage Parade to quickly scope out and review all your Carrier Capacity.
- Capacity MapIntroducing the Capacity Map: Visualizing Carrier Availability at a Glance
- Truck PostingsThis article describes the types of Truck Postings used in Capacity and Direct Matches
- Best Practices to send CapacityLearn how to get more capacity matches from inbound trucklist emails.
- Book Now: Pricing StrategyHelp your carrier reps digitally book more loads with improved Margin Strategies
- How to book loads with ParadeLearn how to source carriers for you freight.
- Equipment TypesEasily resolve equipment mapping issues and ensure accurate load processing
- Load details pageThe load details page now have a brand new layout for better monitor the load information.
- How to use Hyperlinks on your emails to share loads with Carriers.Learn about another way to share loads with carriers, with a strategy highly adopted by marketing emails.
- Equipment Types SupportedThis article lists the equipment types supported in Parade
- Continuous HaulQuickly find the next load for a carrier and continuously book your loads in a single go.
- How to Assign Loads in Parade UIThis article guides you through the process of assigning a load directly in the Parade UI, covering step-by-step instructions to add carrier information, verify details, and ensure the load is…
- How to filter quotesLearn what filtering options are available in Parade and how to use them
- Auto Accept Under Max (AAUM)Learn how Parade can automatically accept quotes on your loads if they are within your defined Max Rate.
- Alternate QuotesThis article describes the Alternate Quotes functionality
- Quote Sources and Statuses in ParadeUnderstand where quotes come from and how their status is determined - whether accepted, declined, or still pending
- Measure your Team Performance in ParadeHow to measure what your team is doing in Parade, the impact it is having and how to coach success.
- New ROI Dashboard ExperienceLearn how Parade helps with your cost per load, coverage, and guides you toward a leaner operation.
- Brokerage team performanceFind out more about your teams results under the Brokerage team performance report.
- CoDrive Email and Phone Reporting DashboardsThis article describes where you can find reports with insights on CoDriver Email and Phone usage
For Administrators
From getting started to expert settings management
FAQs
Frequently Asked Questions around Parade's features and functionality.
- When is a load archived?
- How frequently does McLeod sync with Parade?A quick overview regarding McLeod sync with Parade.
- Fields we import weekly regarding carriers - McLeod
- Why isn't the Target Pay updating - McLeod
- Emails sent to Carriers
- Direct Match → Reloads
- How to Enable Planning Comments - McLeod
- How to Disable Planning Comments - McLeod
- Why isn't my Book Now rate matching my pricing strategy or updating accordingly anymore?
- Strict Carrier Validation
- What do the colored circles mean next to the loads?
- Unable to accept quote. Contact is set not to be contacted
- Radius used for matches
- Smart Lanes - FAQs and Fields
- User permission levels that do not allow reassigning carriers
- Direct Matches
- Suggested Matches
- Past Similar Loads
- Syndication
- Specify a week day for a carrier in a Smart Lane