What’s new
CoDriver now remembers carrier identity when a carrier places a call to Codriver Qualify, and will use that recent confirmation to pre-confirm the carrier on future interactions. Only calls confirmed within the last 7 days are eligible.
Why this matters
When the same carrier calls repeatedly, CoDriver can skip or shorten the vetting steps by pre-confirming the carrier based on a recent, confirmed call from the same phone number. This reduces friction, speeds up qualification, and improves accuracy for frequently calling carriers.
How it works
Confirmed call recorded — When CoDriver Qualify completes a call and the carrier’s identity is confirmed, the call’s phone number and confirmation status are stored
7-day match window — If CoDriver receives another interaction from that same number within 7 days, it recognizes the number and opens the session by pre-confirming the carrier
Proceed with shorter vetting — With the carrier pre-confirmed, the qualification flow skips or shortens identity steps and proceeds to quote/capacity handling
Note - If a carrier contact is assigned to multiple MC's (Dispatchers) we will always ask the carrier for their MC. This is only when we have one contact associated with an MC and a Phone Number
Admin & rollout
It's now live for all of our Codriver Qualify Customers
This new feature will be available for our Full Codriver Voice Customers soon
Example
CoDriver: "Hi there. I see you've called in recently. Is this the carrier Acme Logistics?"
Because CoDriver saw a confirmed Acme call from this number within the last 7 days, it immediately pre-confirms identity and shortens the vetting process.