Restricting Visibility On Customer (Shipper) Freight
Overview: Hiding Customer Freight
For brokers dealing with high-value shipments or sensitive freight, maintaining confidentiality is paramount. The new UI introduces a feature allowing users to restrict visibility of such freight, ensuring it remains hidden within the network.
Accessing the Feature
Navigation: Locate the 'Pricing and Visibility' option at the top of the navigation bar, accessible to all customers. This hub combines both pricing and visibility features for ease of use.
Manage Visibility: Within this section, users can find the 'Manage Visibility' option, allowing them to hide specific freight from the marketplace and various dispatch campaigns.
How to Hide Freight
Creating a Hide Freight Rule: Users can hide specific loads by creating a rule. This is done by entering a customer ID or revenue code into the system.
Visibility of Actions: Once a rule is saved, the system updates to reflect the new visibility constraint, showing the revenue code or customer ID affected, the user who created it , and the date of the last update.
Deleting a Rule: If a user decides that hidden freight can be shared or if the rule is no longer needed, they can easily delete it by clicking the trash bin icon next to the rule.
Restricting Visibility On A Specific Customer (Shipper) Freight For A Specific Carrier
It's not uncommon for brokers to prefer not pairing certain carriers with specific shippers due to past experiences, such as late arrivals or inadequate equipment. Such situations can leave a lasting negative impression. To address this, we've made it possible for brokers to specify which carriers should not access specific customer freight, enhancing the control over freight visibility and shipper satisfaction.
New Feature: Carrier-Specific Restrictions
Accessing the Feature
Updated User Interface: The process of restricting carrier access to certain freight has been integrated into the new UI, moving away from the previous Smart Rules approach.
Navigation: Users will find this feature under the carrier profile, accessible through the cog icon indicating automation settings. A new tab labeled "hides" has been added for this purpose.
Setting up Carrier Restrictions
Creating a Hide Freight Action: Within the "hides" tab, users can now create actions to hide freight from specific carriers. By entering a customer ID, brokers can prevent the carrier from accessing loads from that customer.
Dispatch Campaigns and Load Viewing: With the restriction in place, the specified carrier will not receive dispatch campaigns for, or be able to view, loads from the restricted customer. This ensures that shippers' preferences are respected, potentially improving the relationship between shippers and brokers by preventing unsatisfactory carrier-shipper pairings.