Introduction
Push endpoints are used to push quotes, capacity information, and booking confirmations to transportation management systems. When troubleshooting integration issues, having access to the exact payloads being sent can be valuable information. This article will guide you through using the Push Endpoints page in the Parade UI to collect load payloads for internal debugging, or sharing with support.
Accessing the Push Endpoints Page
To access the Push Endpoints page:
Log into your Parade account.
Click the three-dot icon in the top-right corner.
Select Push Endpoints from the available options.
Viewing and Collecting Load Payloads
Once on the Push Endpoints page, under 'Most recent push requests' you can:
Search for Specific Payloads;
View Payload Details: Click the three-dot icon on a specific entry to see the complete JSON payload.
Copy Payloads: Copy the payload to your clipboard for further analysis.
Common Troubleshooting Scenarios
Here are some common issues that can be diagnosed using payload data:
Missing Fields: Check if critical data like
load_id,price, orcarrieris missing.Incorrect Formatting: Ensure that fields are structured correctly according to API specifications.
Failed Deliveries: Look for error messages or timestamps indicating whether the push request was successful.
Note: The 'View Error Output' option will only be clickable when an error is present, as shown in the example below:
Providing Payloads to Support
When sharing a payload with support, consider including:
The exact payload (copied from the UI).
The endpoint URL it was sent to.
A brief description of the issue you are facing.
Any error messages received, or any other details that you consider relevant and important to the situation.
This information helps the support team diagnose and resolve issues more efficiently.
Conclusion
The Push Endpoints page provides a transparent way to monitor and troubleshoot integration issues by giving direct access to payloads. Regularly reviewing payload data can help ensure smooth integrations and quick issue resolution. If further assistance is needed, providing Parade Support with relevant payload details can significantly speed up the troubleshooting process.
For additional questions, contact us at support@parade.ai.