If your company chooses to use the Auto-responder feature, you may edit both the Auto-Respond and Reply Policy settings. You can read more about these features below. Use the button below to make these changes in your company portal.
Auto-Response Settings
Auto-respond helps Parade users use email data from truck lists to automatically email freight opportunities to their carriers. You can choose from the following modes:
Do Not Send Mode - This setting disables all auto-response emails
Send After Match and Audit - Parade will send an email to the carrier only after both a match and internal audit is performed.
Send After Match - Parade will send an an email after a match.
Send Internally After Match and Audit - Parade will send an email to the internal centralized inbox only after both a match and internal audit is performed.
Note: Internal audits are performed by our QA team to ensure data accuracy following an extraction. This only occurs in emails where the extraction is complex. In this scenario, our system will perform the extraction and automatically flag the email for QA to ensure accuracy.
Reply Policy Settings
These settings pertain to all reply emails that are sent back to the carrier. For clarity, this refers to the reply back once a carrier responds to the initial auto-response email.
Centralized inbox only - All responses are sent using the default Carrier reply-to email address.
Assignment and centralized inbox - Responses come from a carrier's assigned user. If there is no assigned user, the default Carrier reply-to email address is used.
Assignment only - Responses are only sent if the carrier has an assigned user.