CoDriver After Hours allows your team to capture quotes from carriers without escalating calls during evenings, weekends, or other off-hours. When enabled, CoDriver identifies itself as an after-hours AI assistant and ensures no calls are transferred to a live rep.
This feature is ideal for brokerages that want to stay responsive without requiring 24/7 team coverage.
How It Works
When CoDriver After Hours is enabled:
CoDriver will answer inbound calls outside of your defined business hours
It introduces itself as an after-hours AI assistant
Carriers can submit quotes, which will be logged and available to your team when they return
Calls will not be transferred to a representative during off-hours
How to Enable CoDriver After Hours
Only Admin users can enable this feature.
Click the CoDriver tab
Click Codriver settings
Scroll to the CoDriver After Hours section
Toggle the setting to "On"
Use the toggle in the CoDriver settings panel to enable after-hours handling. You must be an Admin to change this setting.
Note: You must have business hours set in order to enable the feature
Business Hours
Before enabling After Hours, business hours must be defined. These tell CoDriver when to switch between normal and after-hours mode.
To set your business hours:
From the CoDriver After Hours section, click the link to configure business hours
Set your team’s working hours by day and time
Click Save
If no business hours are set, the After Hours toggle will remain disabled.
You must define business hours before CoDriver After Hours can be activated. These hours determine when CoDriver should suppress escalations.
What Carriers Hear
When CoDriver answers a call during after hours, it plays the following message:
“This is Andy on a recorded line. I’m an AI assistant handling after-hours coverage. I can take down your offer and make sure our team reviews it as soon as they’re back in the office.”
You can request script changes by contacting your Parade representative.
Best Practices
Ensure business hours reflect your team's actual coverage window
Use this feature to avoid after-hours disruptions while still capturing interest
Combine with CoDriver Booking (if enabled) for full automation
Review after-hours quotes daily to avoid missing opportunities