✅ Why Invite Carrier Contacts?
Inviting a contact gives them access to:
View and respond to load opportunities sent via email or Magic Links
Update truck availability and communicate preferences directly
Participate in Dispatch Campaigns and outbound engagement
🧭 How to Invite a Carrier Contact
Navigate to the Carrier Profile
Go to the Carriers tab and search for the carrier you want to add contacts to.
Click Profile and select the “Contact” tab
On the carrier’s profile page, find the Contacts section and click “Add”.
Fill in Contact Information
Enter the following fields:
Name
Email Address
Phone Number (optional)
4. Send the Invite
Click the envelope icon and then SEND button to send the invite. The contact will receive an email with instructions to create their Parade account.
📝 What Happens Next?
The invited contact will receive an email prompting them to log in.
Once they accept the invite, they’ll be linked to that Carrier Profile in Parade.
💡 Best Practices
Invite at least one contact per carrier you work with regularly.
Make sure email addresses are valid and active - this ensures offers and reservations flow properly.
Use clear naming conventions for reps (e.g., “John - Dispatch” or “Maria - West Region”).
🔧 Troubleshooting
If a contact doesn’t receive the invite:
Ask them to check their spam/junk folder
Confirm the email address is correct
You can resend the invite from the Carrier Profile page
Any other questions? Did we miss something? Please don't hesitate to reach out via the chat button in the lower right corner of this page, or reach out to our e-mail support@parade.ai